Service policy

Sending a request through this site, by email, or by phone does not create an accepted job, and it does not set a price. It starts a conversation. We review what you describe, ask any questions we need answered, and then confirm the scope, the price, and the timing in writing before any work begins. Nothing is final until you have that written confirmation from us and you agree to it. If the work turns out to be different from what we discussed, we will talk it through and agree on the change before the extra work happens. You will not be surprised by a different scope or a higher figure after the fact. Appointments can be moved or cancelled with 24 hours notice. We understand that plans change, and we ask for the same courtesy so we can offer the time to someone else. Someone needs to provide access to the space on the day of the work, along with any parking arrangement or building rules we need to follow. If access is not available, we may need to reschedule. We work in the South Miami area. If a job is outside the area we normally cover, we may decline it. That is not a judgment about you; it is a matter of getting to the site reliably and doing the work well. If something we did is not right, tell us within 14 days of the work and we will correct it. Send a short description and, if you can, a photo. We will arrange to come back and put it right. Beyond that correction, we do not promise any other outcome, and we ask you not to rely on one. We are not an emergency service. If you have a gas leak, flooding, a fire, or anything else that needs an urgent response, call the appropriate emergency line rather than us. Questions about this policy go to [email protected] or 505-900-1299.